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Designers T erms of Use  

Selling on alnol

Please see below alnol’s Designer terms and conditions. These Designer Terms are published on alnol’s website. They will set out the terms in which you, as a Designer (Selling on alnol), can access and use our website, services, and applications, including our mobile application, for selling directly to customers on alnol. Please note that these Designer’ Terms of Use  are part of alnol’s General Terms of Use . Therefore, formal acceptance of the Designer Terms of Use will only occur when you accept them on our website. Furthermore, alnol reserves the right to amend the Designers selling Terms before your acceptance on the website.

Designer terms and conditions

  1. Introduction

  1. alnol E-commerce marketplace owned by SolutionAid Egypt, a limited liability company registered in Egypt under license number 1703, with its office address 1013, M4, D2, 6th of October Cairo Giza.
  2. These Designers Terms of Use (“Selling Terms”), all policies and additional terms (if applicable) posted on alnol site set out the terms on which you, as a Designer, can access and use our site, services, and applications, including our mobile application, (collectively, the “Services”) for selling directly to customers on the site. These Designer Terms of Use  apply in addition to all our other terms (including our  General Terms of Use    (available on the site and as amended from time to time)) (collectively the “Legal Documents”). You agree to be bound by these Designer Terms of Use  and the Legal Documents immediately by accessing, registering, and continuing to use or access our Services. References in these Designer Terms of Use  to “you” (or similar) are references to you as a legal entity.

  1. Our Services

  1. We provide services for you as a Designer to offer your products to customers registered on the site. Depending on the business model, our Services, provided by affiliated companies or other third parties or by us, may include (a) warehousing, order management, and fulfillment (e.g., communication with a customer on their purchase, obtaining payment from a customer and organizing delivery); (b) shipping the product from your warehouse/premises to the buyer; (c) cash collection and processing of payments; and (d) call center and customer support, as per our  General Terms of Use. 
  2. We reserve the right to determine the content, appearance, design, functionality, and all other aspects of the site and the Services (including the right to re-design, modify, remove and alter the content, appearance, design, functionality, and other aspects of the site and the Service and any element, aspect, portion or feature thereof, from time to time), and to delay or suspend the listing of, or to refuse to list, or to de-list, or to require you not to list, any or all products in our sole discretion. In addition, at our sole discretion, we may withhold for investigation, refuse to process, restrict shipping destinations for, stop and/or cancel any of your sale transactions if we consider it necessary for legal purposes or to ensure compliance with these Designer Terms of Use and alnol’s  General Terms of Use  .

  1. Business Models

Each product type must be accurately described against the correct business model. When the product is stocked by you and delivered to the customer by us, you must process the order within 24 Hours. We reserve the right, by the Designer performance program, to suspend or block your account for (a) your delivery delays against the agreed timeline; b) a high level of returns; c) negative reviews from customers; and/or (d) cancellation of a confirmed order by a customer .

  1. Your Obligations

  1. You are obligated to read the Legal Documents and, in particular, take note of the account eligibility and information requirements for opening a Designer account and your responsibilities when using the site, including concerning  Prohibited items policy   under the  General Terms of Use  .
  2. In addition to your obligations set in the Legal Documents, and unless otherwise agreed by us, you agree to:

(a) deliver products following the  Packaging Requirements   and other instructions we notify you of in writing in advance;

(b) package and transport products safely and in such a manner that minimizes the risk of damage to the product;

(c) obtain all necessary documentation, legal permits, and consents to sell your products listed on alnol;

(d) arrange pick-up of products that are the subject of a return, replacement,  exchange request or products rejected by us at the quality check stage* ;

(e) offer a twelve (12) month warranty for certain purchased products against defects that occur after purchase defined in the  Customer Terms of Use  . The warranties are applicable in cases where there are defects in material, design, and craft. Your obligations are limited to repair of a defective product or replacement of the defective part or, at our discretion, replacement or refund according to the market price of the product itself. For further details on warranties, please refer to the  Customer Terms of Use  ;

(f) remain responsible for after-, and services, guarantees, and maintenances, and defects;

(g) comply with our instructions regarding your products or use of our Services, including removing listings of products that violate a third party’s intellectual property rights, arranging delivery to our warehouse or pick-up of returns or similar matters;

(h) Send us your tax card details and any additional information requested by us. All registration details or requested information provided to us must be accurate and correct, and

(j) you shall be liable to pay all related taxes to the local Tax Authority.

  1. You acknowledge that we are focused on ensuring an enjoyable user experience on the site. We have agreed to perform certain services for customers for delivery, returns, replacements, exchanges, and warranty of products under the  General Terms of Use   to enhance the user experience. You agree to provide all assistance necessary to enable us to fulfill our obligations to the customers under the General Terms of Use , and you further agree to (a) accept a returned product where a customer has a right to return a product under the Customer Terms of Use ; (b) replace or exchange a product that a buyer returns under our  General Terms of Use   and ensure that replacement or exchange is within a reasonable period to enable us to meet our obligations under the  General Terms of Use  , and (c) do all things necessary to issue a refund to a buyer to ensure that we fulfill our refund obligations under our  General Terms of Use  .
  2. You accept that products returned due to cancellation by a customer or a quality check failure will be returned to you within seven (7) working days. Products marked as non-deliverable and customer-initiated returns will be returned to you within twenty-one (21) working days or within thirty or as communicated to you a different timeline from time to time . Otherwise, a product or an order will be marked as lost due to a logistical inconvenience. The Designer will be compensated only with the order or the product’s total published price on alnol.
  3. You may choose to keep the quality check passed product with us for future potential sales. Furthermore,  the quality check failure product will be returned to you, and based on the product’s condition only if you proved that it wasn't damaged before handing it to us or our courier partners , alnol will pay you a fee for such damages as mentioned in our  Packing Guidelines for Direct Shipping  . Under no circumstances will you have the right to reject the returned products; however, you may raise a dispute within fourteen (14) days of receiving the returned products.
  4. You accept that you may be charged an amount up to 100% of the price of a product, where you refuse to accept and fulfill an order for the following reasons, including but not limited to:  

(a) the product is out of stock on your side, despite being listed with stock on your Designer account; or was listed and live on the site but is out of stock; and

(b) you submitted the wrong product price on your account.

  1. Furthermore, you agree that:

(a) at our sole discretion, we may, for operational or any other reason, choose to purchase the product from you and resell to the buyer; and, in such case, your obligations under this section 4, including without limitation, warranty, returns policy, and payment terms will remain applicable to the buyer who first made the order on the site as if the sale was direct to that buyer.

(b) we have the right to reject a product upon receipt from you if (i) it is damaged; (ii) it does not meet our packaging, quality, or other requirements; (iii) it does not contain the necessary documentation; or (iv) it does not comply with these Designer Terms of Use  or any applicable laws;

(c)  in circumstances where we stock your product, we have the right to dispose of or otherwise do as we please with your product(s), following our return to vendor (RTV) policy and process as specified in the Service Annex, if you do not arrange for delivery to you or pick-up of the product(s), or for any reason reject or fail to receive the RTV items within the duration notified to you by us, in the case of a) rejection by us; b) return by a customer; or c) your request for stock return, within the period designated to your chosen business model starting from the date we notify you of the rejection return, or confirmation of stock return.

(d) you retain all title to products until delivered and paid for by a customer, and at no point during the provision of our Services will we have title to the products (except in circumstances where alnol pays the total cost of the products through a penalty or where you fail to comply with these Designer Terms of Use  policy to which in either circumstance, ownership of the product(s) shall transfer fully to alnol);

(e) to facilitate transactions between you and the buyer, we will raise invoices and credit notes on your behalf, based on the tax card details you provide per clause 4.2 (h). Such invoices and credit notes shall be provided to you in electronic format; and

(f) unless otherwise agreed between the parties, the primary invoicing relationship is between you and the customer. Therefore, you will not issue any invoices to us for the products. Only a packing list or delivery slip can be issued to us.

(g) you will have the sole discretion to choose and amend the pricing of products manually via our pricing and price list management tools. Per clause 4.6 (b), all orders made by customers with incorrect pricing must be honored and fulfilled, and you shall fully bear any costs or liabilities due to pricing errors.  

*Quality Check

Direct Shipping Model

Under the direct shipping setup, where ordered items are stocked at the designer side, picked up from the designer's pickup location (As defined under designer account), in case of returns or exchange, the quality check is performed by the designer.  

Using alnol designer dashboard and order processing module, it is possible for designers  to upload the product images before shipping for reference in case of disputes and customer complaints cases.  

Consignment Model

In the case of the consignment model, where products are stocked at alnol’s side, shipped directly to the customers from alnol’s facilities, quality checks are performed by alnol. Under this setup alnol will make sure that the performed quality checks are suitable for the product type and will ask for training for its staff in case needed from a designer where applicable.

  1. Fees and Payments

  1.  Using an alnol shop ( website & or the app ) is free of charge; however, You ( as a Designer) will be charged for sales through alnol’s Services. This Fees & Payments Policy  explains your fees (Sales commissions and other costs)  and taxes and how to pay them.

This policy is a part of our  General Terms of Use   & Designers Terms of Use . By opening an alnol shop, you agree to this policy and our  General Terms of Use  .

(a) Types of Fees

Sellers may be required to pay the following types of fees. Please note that all fees are listed, inclusive of value-added tax (VAT) that may apply. See the Taxes section below for further details.

(i) Processing Fee

Sellers will be charged a 7.5 EGP processing fee (for each order sold) for items above 50 EGP.

(ii) Commission Fee

Sellers will be charged a commission fee (per item sold) for all items sold with any value. Below is a table that shows the Commission % per category.

Category Name

Value Fee

Jewelry

Based on price range & Jewelry type

Accessories

15.00%

Home & Decor

15.00%

Kitchen Items

15.00%

Furniture

15.00%

Clothing

15.00%

beauty & Personal Care

15.00%

(b) Fee Avoidance

Any action by a Designer to avoid paying a fee is considered fee avoidance and is strictly prohibited by alnol. This includes, for example, encouraging Customers to purchase an item in your alnol shop through another venue. A transaction initiated on alnol may not be completed off of alnol. The price stated in each listing description must accurately represent the sale. Designers may not alter the item's price after a sale to avoid alnol transaction fees, misrepresent the item’s location, or use another user's account without permission.

(c) Paying your alnol Fees

Your statement is available in your payment account at the beginning of each month and will detail all sales and fees activity from the preceding month. alnol will automatically calculate applicable fees (Sales commission and processing fees collectively named as fees) and deduct it from your sales on alnol. Net sales will be transferred to your bank account defined in your Designer account monthly.

Alnol may suspend your selling privileges at any time pending payment of your outstanding balance.

(d) Y ou agree that alnol will hold a minimum amount in your balance to cover any negative balances from returns, fees, or penalties, the amount will be decided according to your products category and should not exceed 20% of total sales proceeds for the same period. It will be shown in your balance  dashboard,  to withdraw this amount you have to wait for more than 14 days of your last sale.

(e) Taxes

A 14% VAT on ALL Fees applicable to all sold items.

  1.  We or our affiliated business or third parties engaged in providing the Services may charge you for: (a) listing products; (b) a percentage of a sales transaction; (c) using our delivery, warehousing, and logistics services; (d) payment processing fees, chargeback or related fees; (e) customs or other taxes we may incur in providing you with the Services; (f) costs we may incur if you breach clause ‎4.2; and (g) other fees that will be notified to you in advance.
  2. We or our affiliated business or third parties engaged in providing the Services will raise invoices for our service fees to you. Further, you authorize us to submit invoices on your behalf for any services provided by you to us.
  3. You can verify sales reports through your account, where reports will include the amount successfully collected for your products minus applicable fees (“Sales commission and processing fees collectively named as fees”).
  4. Sale Proceeds will be paid to your bank account on a monthly occurrence. Sales Proceeds can be credited only to bank accounts in Egypt or any other country as shown on the site as supported by our standard functionality and enabled for your account. We shall not be liable for any incorrect bank account details provided by you and the consequences thereof.
  5. To authorize payments to you, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You authorize us to do so, and we shall not be liable to you for any damage or loss you may incur as a result.
  6. You agree that we may choose to offer discounts on your products. In such an instance, we will include a discount on the invoice raised from us to the buyer and pay for this discount by adjusting our commission.
  7. Suppose you have provided your tax card registration details. In that case, we will issue the invoice to the customer on your behalf and remit the total amount collected from the buyer less any of our commissions.
  8. Notwithstanding these  Designer Terms of Use  and without prejudice to our other rights and remedies, you acknowledge our right to

(a) withhold all and any amounts owing to you to recover from such amounts, all losses or damages suffered by a customer or us, as solely determined by us, including: (i) products that infringe a third party’s intellectual property rights; or (ii) your fraudulent conduct.

(b) upon suspension or termination of your account or your use of the Services, set off against any payments to be made to you, an amount determined by us to be adequate to cover chargebacks, refunds, adjustments, or other amounts paid to customers in connection with your sale transactions for a three (3) month period. At the end of such three (3) month period following suspension or termination, we will disburse you any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to customers or seek reimbursement from you via any of the following for any additional amount required to offset chargebacks, refunds, adjustments or other charges paid to customers, as applicable: (i) by deducting from future payments owed to you; (ii) reversing any credits to your account; (iii) charging your credit card; or (iv) seeking such reimbursement from you by any other lawful means. You further authorize us to use any or all of the foregoing methods to seek reimbursement, including debiting your credit card or bank account.

  1. You agree to indemnify and hold us, our parent company, subsidiaries, and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors, or licensors harmless from and against any losses, damages, and expenses (including legal fees and attorney’s fees) arising out of or relating to any claims or demands made by any third party due to or arising out of a) your breach of this section 5 or clause 4.2 (h); or b) your violation of any applicable laws or regulations.

  1. Intellectual Property

You grant us a non-exclusive, royalty-free, sub-licensable, transferrable, assignable, perpetual, and worldwide license to use your trademarks and other intellectual property you may provide us to offer the Services to our end users. Furthermore, you shall not use or permit alnol’s name, trademarks, or logos in any advertisements, promotional literature, or information without the prior written consent of alnol.  Where such consent is provided, the use of alnol’s name trademarks and logos shall be strictly following the permission and direction offered by alnol .

  1. Warranties, Representations, and Undertakings

  1. You warrant, represent, and undertake that:

(a) you have full power and authority to enter into these Designer Terms of Use , and you shall, at all times, fully comply with all applicable laws, statutes, and regulations, including, without limitation: (i) anti-bribery, anti-corruption, export control, and sanctions laws; (ii) consumer protection laws; (iii) import regulations, including type approvals; and (iv) customs duties and other applicable taxes;

(b) you have all the necessary licenses, permissions, authorizations, proprietary rights, consents, and permits in the products you list or which are listed on your behalf and to sell and promote these products in Egypt;

(c) your listed products conform to the required quality and safety standards in Egypt;

(d) all products new (and not refurbished or used) are free from any defects;

 (e) you are solely responsible for any liability arising from the purchase and use of your listed products by site users or other third parties;

(f) you own or have the authority to grant the licenses granted to us by you under these Designer Terms of Use,  and any content you submit as part of your use of the Services and any products that you list do not violate the rights of any third party anywhere in the world including, without limitation, any intellectual property rights (whether registered or not); and

(g) the product dimensions displayed by you on the site are correct and accurate. If the measurements are not proper, you will be liable for any additional shipping costs that you might incur.

  1. Subject to clause 7.1, the Services are provided to you on an “as is” basis without representations, warranties, or conditions of any kind. Accordingly, we disclaim all warranties, conditions, and representations of any kind, whether express, implied, or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general-purpose, of non-infringement, of compatibility or that the Services are secure or error-free or will operate without interruption or will be provided in a timely or proper manner or at all.
  2. Furthermore, while we attempt to be as accurate as possible, we do not warrant that any Service’s product description or other content is correct, complete, reliable, current, or error-free. Additionally, it is your responsibility to review the content of your listings for accuracy. You will not attempt to hold our catalog/content providers or us responsible for inaccuracies.
  3. In the event we, at our sole discretion, determine that you have breached any of the warranties, representations, and undertakings in clause 7.1:

(a) you shall be liable to pay a minimum sum of fifty thousand Egyptian pounds in compensation to us, in addition to any fine or levy imposed by any governmental authority or agency; Applicable fines and compensations are a result of a dispute case where both parties alnol and the Designer will have the chance to submit any needed documents or answer with a legal correspondence depending on the case or claim nature.

(b) We will withhold all payments pending by us to you until you have remedied such breach; and

(c) we may impose a financial penalty on you, to be determined at our sole discretion, for direct and indirect losses incurred due to the breach, including loss of reputation.

  1. Further, we shall impose a time-based conditional ban where you do not pay the entirety of the compensation and/or penalty set.
  2. Notwithstanding the above, we reserve the right to take appropriate legal actions against you and report such products in breach of clause 7.1 to law enforcement authorities.

  1. Anti-Counterfeiting

  1. The listing or sale of counterfeit products on alnol is prohibited. Every product sold on the alnol must be original and authentic and comply with our  Handmade Policy  . Counterfeit products which are not permitted include fakes, bootlegs, or pirated copies of products or content, and products which have been illegally replicated, reproduced, or manufactured;
  2. It is solely your responsibility to ensure all of the products that are made available for sale on the site are original and authentic and do not infringe another party’s intellectual property rights;
  3. We reserve the right to verify and determine whether the products sold on the site are original and authentic. In the event we, at our sole discretion, choose a product is counterfeit or not 100% genuine:

(a) you shall be liable to pay a minimum sum of two hundred thousand Egyptian pounds in compensation to us, in addition to any fine or levy imposed by any governmental authority or agency;

(b) all payment pending by us to you will be withheld until such counterfeit issue is resolved; and

(c) we may impose a financial penalty on you, to be determined at our sole discretion, for direct and indirect losses incurred due to the counterfeit product being sold on the site, including that loss of reputation.

  1. Further, we shall impose a time-based conditional ban where you do not pay the entirety of the compensation and/or penalty set.

  1. Notwithstanding the above, we reserve the right to take appropriate legal actions against you and report such counterfeit products to law enforcement authorities.

  1. Liability  

  1. Nothing in these Designer Terms of Use  shall limit or exclude a party’s liability: (a) for fraud, including fraudulent misrepresentation, perpetrated by that party; (b) for death or personal injury caused by the negligence of that party; or (c) for any other liability that cannot be limited or excluded under applicable law.

  1. Subject to clause ‎9.1, in no event, will we, our parent company, subsidiaries and affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Designer Terms of Use  for loss of profits, loss of data or information, business interruption or other financial loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.

  1. In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries, and affiliates) and our directors, officers, agents, employees, suppliers, subcontractors, or licensors) are not liable. You agree not to hold us responsible for any damages or losses resulting directly or indirectly from:

(a) the content or other information you provide when using the Services;

(b) your use of or your inability to use our Services and/or delays or disruptions in our Services;

(c) pricing, shipping, format, or other guidance and information provided by us or used for product listings;

(d) any defects or damage to a product that occurred before our acknowledged receipt of your product;

(e) bugs, errors or inaccuracies of any kind in our Services, viruses or other malicious software obtained by accessing or linking to our Services;

(f) damage to your hardware device from the use of our site;

(g) the content, actions, or inactions of third parties using our Services;

(h) we took a suspension or other action for your use of the services;

(i) the duration or manner in which your listings appear in search results; or

(j) your need to modify practices, content, or behavior or your loss of or inability to do business due to changes to these Designers Terms of Use .

  1. Subject to clause ‎9.1, if clauses ‎9.2 or ‎9.3 are held to be unenforceable or inapplicable for any reason, then the total liability applicable to us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, (including reasonable legal fees), whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Designer Terms of Use  shall be limited to the lower of, (a) the price the product sold for on our site and its original shipping costs;  (b) the amount of fees in dispute not to exceed the total fees that you paid to us in the twelve (12) months before the action giving rise to the liability; or (c) one thousand and five hundred Egyptian Pounds (EGP 1500).

  1. You agree to indemnify and hold us, our parent company, subsidiaries, and affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors, or licensors harmless from and against any losses, damages, and expenses (including legal fees and attorney’s fees) (“Claims”) arising out of or relating to:

(a) our rejection of your product delivered to us by you under these Seller Terms;

(b) any claims or demands made by any third party (including costumes using our site) due to or arising out of your use of the Services;

(c) your violation of any of provisions of these Designers Terms of Use , including, without limitation, any of the warranties, representations, and undertakings;

(d) your violation of any applicable laws, including, without limitation, data protection or anti-spam laws as well as any anti-bribery, anti-corruption, export control, and sanctions laws;

(e) your listed products, including defects in the products, losses suffered by third parties arising from the use of your products; or

(f) how you use our Services, including, without limitation, that the content you post, the products you list, or trademarks infringe the intellectual property rights of any third party or that the content of your listings is slanderous, defamatory, obscene, or violates any other rights (including privacy rights) of any third party (including other site users).

  1. Suspension and Termination of Account  

  1. Without prejudice to any of our rights and remedies and any liability to you, we may limit, suspend or withdraw your access to the Services and/or remove hosted content submitted by you or on your behalf if we consider, at our sole discretion, that: (a) you have breached these Designer Terms of Use  in any manner whatsoever; (b) we reject a product delivered to us by you under these Terms; (c) you are not reasonably cooperating with an investigation by us or any law enforcement or regulatory agency; (d) you have failed to meet the agreed performance indicators; or (e) our continued provision of Services to you would expose us or other site users to regulatory action or another material risk. Upon termination of your account, your Designer account registration shall cease to exist.

  1. Termination of these Designer Terms of Use  (howsoever occasioned) shall not: (a) affect any accrued rights or liabilities of either party; (b) affect any provision of these Designer Terms of Use that is expressly or by implication intended to continue on or after termination, or (c) require a court order.
  2. Termination of a Designer account is always possible through the Designer account menu or by sending an email to the assigned account manager 60 days before the desired termination date. All terms for account balance and order processing policies are applicable to conclude a Designer termination process.

  1. Confidentiality  

  1. For these Designer Terms of Use , "Confidential Information" means our (or a site user’s) non-public, confidential, secret, or proprietary material and information that has been or may be, directly or indirectly, disclosed to you or which you come into the possession or knowledge of, whether in verbal, written, graphic, electronic or another form, in connection with or as a result of entering into these Designer Terms of Use .
  2. You will maintain the confidentiality of all Confidential Information we may provide you or which you receive as a result of your use of the Services and will not release, disclose, use, make available or copy any such Confidential Information without our prior written consent. You may disclose Confidential Information to employees, agents, or subcontractors on a need-to-know basis only. Excluded from this obligation of confidentiality is Confidential Information which: (a) is known or becomes known to you directly or indirectly from a third-party source not having an obligation of confidentiality to us; (b) becomes publicly known or otherwise ceases to be secret, proprietary or confidential, except through your breach of these Designer Terms of Use ; (c) is independently developed by you, or (d) is required to be disclosed by a government authority or by law, provided that you give us reasonable prior written notice sufficient to permit us to contest such disclosure.

  1. General

The  General Terms of Use   provisions concerning the below clauses are hereby incorporated into these Designer Terms of Use . Any  reference in the  General Terms of Use   to “  General Terms of Use  ” shall be interpreted as “ Designer Terms of Use .”  The list of clauses to be incorporated are as follows: governing law, dispute resolution, third party rights, the relationship of the parties, further assurances, assignment, entire agreement, amendment, severability, force majeure, no waiver, communications; and survival.

  1. Other Policies