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Packing Guidelines for Direct Shipping

General Packaging Guidelines

The following guidelines are mandatory to ensure safe delivery and avoid rejecting it.

This guideline is a part of our Designer’s Terms of Use . By selling on alnol, you agree to this guideline and our Designer’s Terms of Use .

  1. Only QR codes or any other order reference or customer invoices documents provided by alnol, which you can print from the designer dashboard, should be appropriately applied to each package from inside.

  2. Shipment must have our courier’s shipping Label on it (from outside), which you can print from the designer dashboard.

  3. Ensure to pack the correct item with the right brand, color, and model.

  4. Place the “brought through alnol” sticker on the outside package.

  5. Add alnol “Thank you card” inside the package.

  6. All items packed in our courier’s packages must be sealed, without any gaps or openings, along with the tamper-proof sealant provided with the package.

  7. The items that don't fit in our couriers-provided packages must be shrink-wrapped, or bubble wrap (as per guidelines), and QR code or any other order reference documents must be pasted on the wrapping.

  8. Please use the fragile or liquid sticker as and when applicable for particular items packed.

  9. All items tagged as bulky must be shrink-wrapped.

  10. All fragile items (e.g., dinner sets, mirrors, or glass-based Items) should have primary solid packaging (box with no space for movement) or be covered with bubble wrap and should be shrink-wrapped if primary packaging is loose or weak.


The following are the general packaging guidelines for each category

Category

Example

Packing Material

Recommended Guideline

Fragile

Dinner Sets, Mirrors, Glass items, Porcelain

- Box

- Fragile Sticker

- Bubble wrap for each item

- Airbag “if applicable”

- Place an item in a box with the same or nearest size.

- Use bubble wrap wherever possible

- Primary packaging of dinner sets should be able to hold the weight of items & must be a tight fit (restricting any internal movement)

- Place Airbags to fill any gaps, use foam peanut if airbags are not possible 

- Fragile Sticker to be pasted on the outer package.

Liquid

Cosmetics, Creams, Lotions, Shampoo, Home Cleaning Liquids, and Detergents, Water Bottles

- Bubble wrap

- Liquid Sticker

- Tape

- Box

- Airbag “if applicable”

- The lid or opening of the item must be taped with transparent tape to prevent any leakages in-transit

- Multiple liquid Products for the same order must be wrapped separately

- Liquid sticker must be pasted on the outer package

- In case of multiple bottles in one SKU, the bundle must be shrink-wrapped heavily,

- Place Airbags to fill any gaps, use foam peanut if airbags are not possible.

Fashion

Apparels, Footwear, Accessories

- Flyer/Pouch

- Box if not fit in Flyer

- Use a regular Flyer or box with suitable size of the product

Bulky

Home Decor, Home Accessories, Furniture

- Bubble Wrap

- Foam wrap, “if applicable”

- All items must be Bubble-wrapped

- In the case of mirrors or delicate furniture, a fragile sticker must be pasted on the item


- Any Differences between these guidelines and our couriers’ guidelines, you should follow theirs to avoid rejecting the pick-up.
- You can check Aramex guidelines Here and DHL guidelines Here.


Return Items Accountability and Dispute Resolution
- The below table shows the type of cases for the returned item and its liability according to its condition.

Scenario

Next Step

Next Scenario

Attribute

Designer Impact

Outer packaging damaged

Raise a dispute on Designer Dashboard

Inside item is intact

alnol

The designer will not be reimbursed if the outer packaging is damaged.

Inside item is damaged or in a non-sellable condition, and an image of the item is shared

alnol/

Designer

- If the packaging is done as per guidelines, the Designer will be reimbursed 100% of the item value.- If the packaging is not done as per guidelines, the Designer will not be reimbursed.

Empty box received

Raise a dispute on Designer Dashboard

The outer packaging has tampered

alnol

Designer will be reimbursed 100% of the item value.

Item lost by alnol (or our shipping partners)

Items will be marked as lost in the Designer dashboard and automatically triggered reimbursement.

None

alnol

Designer will be reimbursed 100% of the item value

Incorrect item received

Take photographs of outer packaging along with the pre-generated QR code sticker pasted on the package.

The outer packaging is present with the original pre-generated QR code sticker.

Designer

The designer will not be reimbursed if the customer proves he received the packing with that item, and it will be deemed that the Designer packed the wrong item.

alnol

If the customer failed to prove, or the Designer already attached proof of matching item in the designer dashboard

The outer packaging has been tampered.

alnol

The designer will be reimbursed 100% of the item value.

Incorrect item received but order status is Delivery failed

Take photographs of outer packaging along with the pre-generated QR code sticker pasted on the package

The outer packaging is present with the original pre-generated QR code sticker.

Designer

Designer will not be reimbursed, and it will be deemed that the Designer packed the wrong item.

The outer packaging has been tampered.

alnol

Designer will be reimbursed 100% of the item value.