This policy does not constitute legal advice or a promise that alnol will respond in a specific way or at all. alnol reserves the right to deviate from these practices at any time. This policy is a part of ourGeneral Terms of Use . You agree to this policy and our General Terms of Use by using alnol or requesting information on alnol or our members.

1. alnol Member Records and Information
   

2. alnol Requires Valid Legal Process
   

3. Serving alnol with Legal Process to Request Access to Member Information
   

4. Emergency Circumstances
   

5. Notice to the Member Whose Records Are Sought
   

6. Requests for Witness Testimony
   

7. Cost Reimbursement
   
   

1. alnol Member Records and Information

Before contacting alnol for records or information, first, see if the information you are seeking is publicly available or request the records directly from the relevant alnol member.

Some information about alnol customers and Designers (which we collectively refer to in this policy as “alnol Members”) and alnol Shops (which we refer to as “Shops”), such as a Shop’s name, the public name of its owner, and the Shop’s policies, is public and can be viewed by anyone at any time. In addition, alnol members may access certain records by logging in to their accounts. For example, alnol Designers can access and download sales records in .csv format, and all members can view their Messages history by navigating to the relevant pages in their alnol accounts.

2. alnol Requires Valid Legal Process

Except in emergencies or when consistent with our General Terms of Use, Privacy Policy , and applicable law, alnol requires valid and sufficient legal process (for example, a subpoena or court order) to compel us to disclose records or information about an alnol member.

The legal process must contain enough identifying information so that alnol can identify the member’s account. A common name, for example, does not uniquely identify a member’s account. Therefore, your legal process should include information such as an email address, transaction ID, username, shop name, or payment information.

3. Serving alnol with Legal Process to Request Access to Member Information

Before obtaining a legal process and contacting alnol, please check the member’s location whose information you are seeking.

All requests for member information must be made with a valid and sufficient legal process. We may be able to expedite our review of your request if, in addition to providing us with proper legal service, you email a copy to legal@alnol.com .

Receipt of legal process by these means is for alnol’s convenience only and does not waive any objections, including lack of jurisdiction, subpoena power, or improper service.

4. Emergency Circumstances

If your request for information involves an emergency regarding the danger of death or serious physical injury to a member of the alnol community or any member of the public, please contact your local law enforcement. If you are a law enforcement officer seeking information relating to such an emergency, please email legal@alnol.com from your official email address and provide the following:

1. Your name and title, the government agency you work for, and your complete contact information (government email address, phone number, and fax number);
   

2. A summary of the facts about the emergency, including how the situation poses a danger of death or serious physical injury to an alnol member or any person;
   

3. The identity of the person or people who are in danger;
   

4. The specific records sought and how they relate to the emergency; and
   

5. Why legal process cannot be obtained, and the records must be disclosed without delay.
   
   

5. Notice to the Member Whose Records Are Sought

When alnol receives a legal process seeking records or information about an alnol member, alnol may notify that member, including a copy of the legal process. alnol may also allow the member enough time to appear and object to the legal process in court, if necessary.

6. Requests for Witness Testimony

alnol does not provide expert witnesses for trial or deposition. When alnol produces records, we provide a standard records custodian declaration of authenticity. Live testimony by a records custodian is unnecessary because the records are self-authenticating.

7. Cost Reimbursement

alnol may seek reimbursement for our costs directly incurred in searching for, assembling, collecting, and preparing records or information for production.